Etched Glass Designs Frequently Asked Questions
How do I place and order?
You may use our secure shopping cart. We also accept orders over the phone, email or fax. If you have artwork for your order, please indicate that in the custom etching textbox. You will need to send it to us via email at firstname.lastname@example.org.
How does it work?
You will place your order and we will send a proof to you via the email you provide in your order. You may make any changes and we do not start production until you approve the design.
I have an idea of what I want, but don't know what to ask for.
How long is the production time?
What methods of payment do you accept?
Can I supply my own artwork?
What if I don't have the right kind of artwork file?
Is there a minimum order?
Is there a return policy?
If you return an item, it must be postmarked within 30 days of your original order date. No items will be accepted for returns after thirty days for any reason.
Only blank items may be returned. If you personalized any item with a monogram, initials or name of any kind, it is not returnable.
Only items without logo imprinting are returnable. If you added your logo to any item, it will not be accepted for return.
Shipping costs are non-refundable. This includes the original shipping cost to deliver the item to you and the return shipping to send us the return.
A 20% restocking fee will be charged for any merchandise not returned in original condition and original packaging.
If you have any questions about returning an item, please contact us at (505) 883-1136.
Please be aware that minor air bubbles, flow lines, and slight bumps are inherent to all glass and crystal products and these are not considered defects.